Origin collection
Pickup from your supplier, including suppliers who have not exported before and need the documents explained.
Door-to-Door FreightEvery leg connected,
Every leg connected,
one team accountable.
Pickup, origin handling, main carriage, documentation, customs and final delivery coordinated through one shipment file and one operating team.
Door-to-Door FreightScopeEnd to end
ModesSea · Air · Road
VisibilityOne shipment file
DeliveryFinal mile
Door-to-Door Freight
You tell us where the cargo is and where it needs to be. We arrange collection at origin, the main carriage, customs at both ends and the final delivery, and bill it once at the end.
This is the arrangement most of our China import customers settle on. It puts the whole journey on one file, which means the inland leg is planned against the actual sailing rather than booked after arrival.
The numbers that matter
What door-to-door covers depends on the Incoterm you agree with your supplier. This is the part that most often causes confusion.
| Incoterm | Where the seller stops | What we handle for you |
|---|---|---|
| EXW | At their own premises | Everything, including export clearance in China |
| FCA | Handing over to the carrier, export cleared | Main carriage onward, import clearance, delivery |
| FOB | Once loaded on the vessel | Sea freight, import clearance, inland delivery |
| CIF / CFR | Destination port, risk passes at origin | Import clearance and inland delivery |
| DAP | Your named place, not unloaded | Import clearance where agreed, unloading |
EXW looks simple and often is not: as the buyer you become responsible from the supplier’s gate, including export formalities in a country where you have no presence. FCA moves that back to the seller where it belongs.
We can quote against whichever term you have agreed. If the term is working against you, we will say so before you sign the next contract. There is a fuller explanation on our Incoterms guide.
What we handle
Main carriage
Sea or air, whichever the timeline and budget point to.
Customs at both ends
Export formalities at origin, import clearance in India, handled by the same team on the same file.
Final delivery
To your gate, with the timing planned against the actual arrival rather than assumed.
Lanes we run
The door-to-door movement we run most.
- Chinese supplier → LudhianaSea, typically 25–35 days door to doorOur most common arrangement
- Chinese supplier → LudhianaAir, typically 4–8 days door to doorWhen the timeline is tight
- Indian factory → overseas buyerVaries by destinationExport door-to-door
Door-to-door transit covers collection, main carriage, clearance and delivery. Clearance is the variable step — a clean file moves through, a query does not.
Documents involved
- Supplier documents
- Invoice and packing list, which we will review with your supplier directly if needed.
- Transport document
- Bill of lading or air waybill for the main carriage.
- Import documents
- Bill of entry and any commodity-specific certificates.
- Delivery confirmation
- Proof of delivery returned once the cargo reaches you.
How a shipment runs
- 01Booking
One instruction from you covering the whole journey.
- 02Origin
Collection arranged, export formalities completed, cargo loaded.
- 03Main carriage
Sea or air, tracked on your login throughout.
- 04Import clearance
Filed ahead of arrival where the documents allow it.
- 05Delivery and invoice
Cargo delivered, one invoice covering everything.
Questions we get
Do I get one invoice or several?
One, at the end, covering the whole movement. The breakdown shows each component so you can see what you paid for.
Can you deal with my supplier directly?
Yes, and on the China lane we usually do. It is faster to sort out documents and packing with them ourselves than to relay it through you.
What if my supplier insists on their own forwarder?
That is normal under CIF or CFR terms. We take over at the destination port and handle clearance and delivery from there.
Connected services
